Refund policy
Return & Refund Policy
Last updated: August 2026
At RetailReturns, we specialise in selling retail returns, open-box products and excess stock at heavily discounted prices. Because of the nature of these products, all sales are subject to the policy below.
Please Read Before Purchasing
Each product listing includes:
- Actual photographs of the item you will receive (where applicable)
- A clear condition rating
- Details of any visible cosmetic wear, missing accessories or packaging damage that we are aware of
Please review the listing carefully before placing your order.
Returns & Refunds
We accept returns within 14 days of receiving your order, provided the item is returned in the same condition it was sold and with all original accessories and packaging (where applicable).
To be eligible for a return:
- The item must not have been intentionally damaged or modified.
- The item must be returned in the same condition as received.
- You must contact us before returning the item.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is incorrect or has a major fault that was not disclosed in the product listing.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please note:
- Return postage costs are non-refundable.
- Any original shipping charges paid at checkout are non-refundable unless required under Australian Consumer Law.
Condition Expectations
RetailReturns sells customer returns, open-box products and excess inventory.
Products may have:
- Open or damaged packaging
- Missing non-essential accessories
- Cosmetic marks or wear
- Signs of previous handling
These details are disclosed wherever possible in the product listing and are reflected in the selling price.
Contact Us
If you have any questions about this policy or would like to request a return, please contact us at: